Agenda

MAIN STAGE

REGISTRATION & NETWORKING
OPENING OF THE 1ST DAY OF THE FORUM

Chairmen:

Łukasz Piechowiak Łukasz Piechowiak, Editor-in-Chief, FINTEK.PL

Krzysztof Kowalski Krzysztof Kowalski, FinTech market expert, DIGITALSHIFT

KEYNOTE SPEECH

Joana van den Brink-Quintanilha Joana van den Brink-Quintanilha, Vice President, Principal Analyst, FORRESTER

Presentation reserved for the Partner
Panel discussion: LOYALTY IN THE AGE OF DISRUPTION
  • Digital First or Customer First – which path to loyalty
  • Building loyalty on new customers, new development opportunities
  • Automation, AI – can loyalty be algorithmized?
  • Sustainable finances as a response to customer demand

Moderator:
We are awaiting confirmation

Panelists:

Przemysław Furlepa Przemysław Furlepa, Vice President, BNP PARIBAS BANK

Michał Sacha Michał Sacha, Marketing, Digital, IT and E-Commerce Director, CARREFOUR

Tomasz Pol Tomasz Pol, Director of the Retail Banking Marketing Department, BANK MILLENNIUM

NETWORKING SESSION
case study FACEBOOK: How does mobile disruption affect loyalty in the financial sector?
  • What does this mean for Customer Journey?
  • How to build effective business models?
  • What can we learn from the experience of West Europe markets?

Ewa Tumanow Ewa Tumanow, Client Partner, CEE, FACEBOOK

Łukasz Więckowski Łukasz Więckowski, Client Solutions Manager, CEE, FACEBOOK

(5 min) Q&A
Panel discussion: CYBERSECURITY IN THE AGE OF DISRUPTION
  • Trust and digitization of access to products and services
  • What is more important for consumers: convenience and ease of access to services or security?
  • Are we ready for cyber attacks?
  • Building and acquiring competences

Moderator:

Wojciech Twaróg Wojciech Twaróg, Cyber Security Expert, NATIONALE-NEDERLANDEN POLSKA

Panelists:

Ireneusz Tarnowski Ireneusz Tarnowski, Expert Cyber Threat Security Engineer, SANTANDER BANK POLSKA

LUNCH & NETWORKING

BUSINESS STAGE 1

Chairman:

Krzysztof Kowalski Krzysztof Kowalski, FinTech market expert, DIGITALSHIFT

DIGITALIZATION

case study ORANGE: Digital First or Customer First - which path to loyalty

Marcin Chruściel Marcin Chruściel, Orange Financial Director, ORANGE

(5 min) Q&A
Presentation reserved for the Partner
case study CREDIT AGRICOLE: Loyalty? And who is it for?

Bartlomiej Dajer Bartlomiej Dajer, New Business Development Director, CREDIT AGRICOLE

(5 min) Q&A
Presentation
(5 min) Q&A
NETWORKING SESSION

CYBERSECURITY & IDENTIFICATION

case study GETIN NOBLE BANK: Implementation of the anti-fraud system - security vs customer convenience

Rafał Winnicki Rafał Winnicki, Director of Fraud Risk Management Department, GETIN NOBLE BANK

(5 min) Q&A
case study BIK: How to ensure an adequate level of consumer safety?

Marzena Jabłońska Marzena Jabłońska, Główny Specjalista Biuro Usług Antyfraudowych, BIURO INFORMACJI KREDYTOWEJ

(5 min) Q&A
Presentation
(5 min) Q&A
COCTAIL & NETWORKING

BUSINESS STAGE 2

Chairman:

Łukasz Piechowiak Łukasz Piechowiak, Editor-in-Chief, FINTEK.PL

CUSTOMER JOURNEY

case study MOJEING: Brand promise vs customer experience. Who is winning?

Wojciech Kot Wojciech Kot, Product Area Lead – Digital, ING BANK ŚLĄSKI

(5 min) Q&A
Presentation E-POINT

Filip Makowiecki Filip Makowiecki, UX Strategist, E-POINT

case study BANK MILLENNIUM: Personalization from the first step - welcoming new customers in the Bank Millennium online banking system after the merger with Euro Bank

Halina Karpińska Halina Karpińska, Director of the Electronic Banking Department, BANK MILLENNIUM

(5 min) Q&A
case study MOJA AVIVA: Building a digital customer experience based on the MojaAviva service

Ernest Dołęga-Wołkowycki Ernest Dołęga-Wołkowycki, Digital Tools Development Manager, AVIVA TOWARZYSTWO UBEZPIECZEŃ NA ŻYCIE

(5 min) Q&A
NETWORKING SESSION

THE FUTURE COMMERCE

case study SGB-BANK: Will payments exist in the mind of the customer?
(5 min) Q&A
case study TAKE&GO: We will give the topic soon
(5 min) Q&A
case study CARREFOUR: We will give the topic soon

Grzegorz Wazowicz Grzegorz Wazowicz, Director of the Financial and Commercial Services Department, CARREFOUR

(5 min) Q&A
KOKTAJL & NETWORKING

MAIN STAGE

REGISTRATION & NETWORKING
OPENING OF THE 2ND DAY OF THE FORUM

Chairmen:

Łukasz Piechowiak Łukasz Piechowiak, Editor-in-Chief, FINTEK.PL

Krzysztof Kowalski Krzysztof Kowalski, FinTech market expert, DIGITALSHIFT

KEYNOTE SPEECH: New Deal for Nature and People. How banks can gain new impetus for development

Mirosław Proppé Mirosław Proppé, President, WWF POLSKA

Building a bank people actually want to use

Tristan Thomas Tristan Thomas, Head of Marketing + Community, MONZO BANK

Presentation reserved for the Partner
Panel discussion: NEW SOURCES OF VALUE AND BUSINESS MODELS FOR THE FINANCIAL SECTOR
  • Ethics in business (the importance of the role and ethical attitudes in maintaining proper relations with customers, employees, suppliers as well as the natural environment in building mutual trust and, consequently, strengthening position and brand)
  • Sustainable and responsible business as a response to customer demand
  • Ecology and supporting pro-ecological attitude among clients
  • Trust and digitization of access to products and services

Moderator:

Irena Pichola Irena Pichola, Partner, Leader of Sustainability Consulting Central Europe, DELOITTE

Panelists:

Ewa Wernerowicz Ewa Wernerowicz, President, VIVUS FINANCE

Joanna Erdman Joanna Erdman, Vice President, ING BANK ŚLĄSKI

Magdalena Rogalska Magdalena Rogalska, Vice President, DEUTSCHE BANK

Jolanta Karny Jolanta Karny, Vice President Sales and Marketing, AVIVA TOWARZYSTWO UBEZPIECZEŃ NA ŻYCIE

Eliza Kruczkowska Eliza Kruczkowska, Chief Innovation Officer, POLSKI FUNDUSZ ROZWOJU

Daniel Daszkiewicz Daniel Daszkiewicz, Chief Innovation Officer, ALIOR BANK

SESJA NETWORKINGOWA
Presentation
Panel discussion: HALF YEAR OPEN BANKING IN POLAND - PSD2 IN PRACTICE, OPPORTUNITIES AND THREATS
  • Summary of implementation from the perspective of expectations and reality
  • Assessment of TPP’s proposals – in Poland and abroad
  • Impact of PSD2 on the way banks and card organizations do business
  • Regulations in the area of Open Banking – perspective of fintechs and banks
  • (a) Symmetry of regulation

Moderator:

Dariusz Paczewski Dariusz Paczewski, Head of Digital Innovations Office, SANTANDER BANK POLSKA

Panelists:

Patryk Pietrzak Patryk Pietrzak, Member of the Board, KONTOMATIK

Wojciech Rudzki Wojciech Rudzki, Member of the Board, BANCOVO

Trisham Chundunsing Trisham Chundunsing, Senior Manager, Public Policy Payments, AMAZON

Barbara Borgieł-Cury Barbara Borgieł-Cury, Director of the Daily Banking Center, ING BANK ŚLĄSKI

LUNCH & NETWORKING

BUSINESS STAGE 1

Chairman:

Krzysztof Kowalski Krzysztof Kowalski, FinTech market expert, DIGITALSHIFT

TECHNOLOGY IMPACT

case study MBANK: On the challenges and approach to modernizing legacy systems

Michał Niedźwiedzki Michał Niedźwiedzki, Director of Application Development and Maintenance, MBANK

(5 min) Q&A
Presentation
(5 min) Q&A
Presentation
(5 min) Q&A

BLOCKCHAIN & CRYPTOCURRENCY

case study ING BANK ŚLĄSKI: The benefits of tokenization on the example of electronic money and dematerialized shares

Janusz Łaski Janusz Łaski, Lead Expert, Financial Institutions Sector Department, ING BANK ŚLĄSKI

(5 min) Q&A
case study ALIOR BANK: A durable medium using the public blockchain network

Piotr Adamczyk Piotr Adamczyk, Blockchain Technology Expert, ALIOR BANK

(5 min) Q&A
END OF FORUM

BUSINESS STAGE 2

Chairman:

Łukasz Piechowiak Łukasz Piechowiak, Editor-in-Chief, FINTEK.PL

REGULATIONS & COMPLIANCE

case study BNP PARIBAS BANK: Ethics in finance as a competitive advantage building customer loyalty. Loss of an institution's reputation as a result of compliance risk materialization and its impact on customer loyalty.

Dominika Falandysz Dominika Falandysz, Product Manager, BNP PARIBAS BANK POLSKA

(5 min) Q&A
Panel discussion: REGTECH DURING REGULATORY TSUNAMS. BUZZWORD OR A KNIGHT ON A WHITE HORSE? HOW TECHNOLOGIES CAN SAVE REGULATORY COSTS.

Moderator:

Michał Nowakowski Michał Nowakowski, Legal Counsel, CITI HANDLOWY , Founder, FINREGTECH.PL

Panelists:

Peter Majgaard Peter Majgaard, VP Business Development Eastern Europe & Nordics, KONSENTUS

Marta Jedlińska Marta Jedlińska, Director of the Compliance Monitoring Department, BNP PARIBAS BANK POLSKA

Mateusz Chrobok Mateusz Chrobok, Founder & CEO, DIGITAL FINGERPRINTS

Jan Byrski Jan Byrski, Partner, TRAPLE KONARSKI PODRECKI

TECH FOR GOOD

Presentation
(5 min) Q&A
Presentation
(5 min) Q&A
END OF FORUM

PARTNER

MEDIA PARTNERS