Please note: we have change the location of the forum. It will take place in Hilton Warsaw Hotel and Convention Centre. More information: »

Digital Banking & Payments Summit

  • pl
  • ru

Agenda

Day I: 13 February 2018 r., Tuesday

Registration, morning coffee and breakfast for the Participants

Official opening of the Forum and a networking session

Iwona Słończewska-Knap, Project Manager, BLUE BUSINESS MEDIA
MODERATOR OF THE FORUM: Krzysztof Kowalski, Executive Director & Digital Transformations Leader, DIGITAL SHIFT

How to innovate with a customer-centric mindset

  • Empowered customers are upending incumbent banks’ competitive advantage
  • Digital financial innovation is no longer an option, it's an imperative
  • Focus your innovation efforts on delivering value to your customers

Aurélie L’Hostis, Analyst, DIGITAL BUSINESS STRATEGY

Interactive Q&A Session

PANEL DISCUSSION:
Implementing innovative solutions – in pursuit of competition or actual Customer needs?

MODERATOR:
Michał Macierzyński, Head of Mobile- Deputy Director Mobile and Internet Banking, PKO BP

PANELISTS:
Tomasz Niewiedział, Multichannel Banking Director, BZWBK
Katarzyna Siwek, Director of the Analyses and Communication Office, IDEA BANK
Priit Poldoja, Founder and Chairman, INBANK
Trung Nguyen, Retail Banking Director, mBank
Tomasz Misiak, Director of the Retail Banking Marketing Department, BANK MILLENNIUM
Marcin Musiał, Head of Electronic Banking and Remote Sales Department, SANTANDER CONSUMER BANK

Payments in the Information Age - how digitalization, AI and open banking are changing the world as we know it

Marijke Koninckx, Product Marketing Manager, BPC Banking Technology

Interactive Q&A Session

Coffee break and splitting into two parallel sessions

DIGITAL BANKING SESSION

Moderator: Krzysztof Kowalski, Executive Director & Digital Transformations Leader, DIGITAL SHIFT

BE CUSTOMER OBSESSED

On-Chat - A New World of Customer Experience
CASE STUDY: HDFC BANK

Nitin Chugh, Country Head - Digital Banking and Personal Liabilities Products, HDFC Bank

Interactive Q&A Session

Pro-sales portals in banking sector: why, what, how

  • Can we introduce e-commerce mechanisms in banking sector
  • What do clients really want
  • Good practice in portal building
  • Summary of a report by e-point with data from 30 Polish and European banks’ portals

Wawrzyniec Hyska, Director for Financial Sector, e-point

Interactive Q&A Session

Lunch

Customer Experience Model
CASE STUDY: TEB

  • Voice of Customer Measurements (NPS and beyond)
  • Mapping Customer Journeys
  • New Service Design Through Design Thinking Approaches

Alper Eksioglu, Customer Experience Manager, TEB Turkey

Interactive Q&A Session

Effective communication in mobile and Internet channels – how to increase customer satisfaction and gain their loyalty?
CASE STUDY: ING BANK ŚLĄSKI

  • Communication means all interactions – coherence
  • Proactive communication and its personalizsation
  • Immediacy of action in communication

Szymon Mitoraj, Mobile and Internet Banking Director, ING BANK ŚLĄSKI

Interactive Q&A Session

How to keep it simple for the Client
CASE STUDY: INBANK

  • New technologies and digitalization allow banks to move outside traditional channels and processes
  • Proliferation of new technologies and market entrants has added to confusion for banks and clients alike
  • The key success factor is a clear business model and improvement in business processes rather than throwing money at fancy technologies
  • Banking outside banks

Priit Poldoja, Founder and Chairman, INBANK

Interactive Q&A Session

Secure your bank and its customers against phishing

  • Why impersonating your bank is a serious problem?
  • How to secure sending e-mails in your bank?
  • The reasons why SPF and DKIM are not enough to feel safe
  • what are DMARC, s/mime, Trusted-Sender and how to implement them.

Michał Walachowski, Managing Director, EmailLabs

Interactive Q&A Session

Out of the box Inspitarion: Crossing the Red Sea: corporation in the facfe of modern trends
CASE STUDY: INNOGY

  • How have energy markets been changing in the last few years?
  • INNOGY’s response to these changes
  • What could have been done better?

Marcin Kolago, Venture Developer, INNOGY INNOVATION HUB

Interactive Q&A Session

Summary of the day

coctail

PAYMENTS SESSION

Moderator: Łukasz Piechowiak, Chief Editor, FINTEK.PL

PROVIDE INNOVATIVE SOLUTIONS

New sales channels via mobile devices

  • Festival Application
  • Payment for the fuel at the distributor (?!?!?! Nie brzmi mi to najlepiej)
  • Convenient food shopping

Maciej Kornatowski, Director, New Business Development, MASTERCARD

Interactive Q&A Session

New mobile banking
CASE STUDY: BANK PEKAO

  • The Bank’s ”mobile” strategy
  • PeoPay – mobile banking and payments combined
  • Biometrics and other improvements – directions of development

Bartosz Zborowski, Innovation and Development Office Director, BANK PEKAO

Interactive Q&A Session

LUNCH

„Open banking – are we about to witness a revolution in payments? ”

Andrzej Anterszlak, Loyalty Director, Ipsos

Interactive Q&A Session

Innovative social banking tool
CASE STUDY: HAIZ

  • How can FinTechs respond to social trends in cooperation with banks?
  • Social trends in banking services – what will happen in a moment and how can we predict it?
  • Exemplary innovative tool that allows to create financial communities
  • A new kind of effective marketplace – how to combine all interest groups

Mariola Gromadzik, Member of the Management Board, HAIZ GO
Tomasz Bawełkiewicz, Co-founder, HAIZ

Interactive Q&A Session

Mobile payments – how to increase Customer satisfaction with the “Scan and Go” service
CASE STUDY: CARREFOUR

Grzegorz Wazowicz, Director of the Financial and Commercial Services Department, CARREFOUR POLAND

Interactive Q&A Session

Digital as a tool for simplifying everyday contact between the Customer and the bank
CASE STUDY: PKO BANK POLSKI

Łukasz Kuc, Mobile and Internet Projects Office Director, PKO BANK POLSKI

Interactive Q&A Session

Summary of the day

The end of Payment Session. We invite you to Digital Banking session.

Coctail

Day II: 14 February 2018 r., Wednesday

Registration, morning coffee and breakfast for the Participants

Official opening of the Forum and a networking session

Iwona Słończewska-Knap, Project Manager, BLUE BUSINESS MEDIA
MODERATOR OF THE FORUM: Krzysztof Kowalski, Executive Director & Digital Transformations Leader, DIGITAL SHIFT

PANEL DISCUSSION: Effective cooperation with FinTechs and its influence on the development of mobile banking and payments – developing accelerators

MODERATOR:

Daniel Daszkiewicz, Head of FinTech, ALIOR BANK

PANELISTS:

  • Grzegorz Pawlicki, Innovations and Customer Experience Office Director, PKO BP
  • Wojciech Chmielewski, Managing Partner, mACCELERATOR (mBANK)
  • Mariusz Zabrocki, Managing Director, IWOCA

PSD2 – find a balance between comfort and security

Michał Antoniak, Digital Solutions Sales Manager, GEMALTO

Interactive Q&A Session

PANEL DISCUSSION: PSD2 – Is it a slow take off, or are we still counting down?

  • How will the final version of RTS on secure communication influence API in banks?
  • Does RTS settle all the doubts or does it open up new areas of uncertainty?
  • How fast will banks become TPP?
  • Will the Polish API become the market standard in Poland?

MODERATOR: Paweł Widawski, President, FINTECH POLAND, Member of the Management Board, EUROPEAN PAYMENTS COUNCIL
PANELISTS:

  • Dariusz Paczewski, Director of the Digital Innovations Office, BZ WBK
  • Maciej Kostro, Advisor to the Management Board,Secretary of the Digital Banking Council, POLISH BANK ASSOCIATION
  • Krzysztof Pycia, Director of the Mobile Products and Digital Identity Department, KIR
  • Mariusz Ożga, FinTech Projects Director, ALIOR BANK

Strong Customer Authentication & Open Banking Security Requirements under PSD2

Frederik Mennes, Senior Manager Market & Security Strategy, Vasco Data Security

Interactive Q&A Session

Open panel discussion with all participants

The day artificial intelligence takes over finance and banking

Sebastian Starzyński, President, Futurist, ABR SESTA, TAKE TASK
Przemysław Szufel, PhD, Assistant Professor, Decision Analysis and Support Unit, SGH WARSAW SCHOOL OF ECONOMICS
Ernest Wagner, Architekt AI/RPA, Piewca Sztucznej Inteligencji

Lunch break and splitting into two parallel sessions

DIGITAL BANKING SESSION

Moderator: Krzysztof Kowalski, Executive Director & Digital Transformations Leader, DIGITAL SHIFT

INNOVATE OR DIE

PANEL DISCUSSION: Digital Transformation in a Bank – development of innovations or evolution of the whole bank’s business model?

  • Digital Customers in banking – who are they and what are their needs in the era of global digitalizsation?
  • Can digital innovations in access channels, payments and products still distinguish a bank in the digital era?
  • Digital bank in 5 and 10 years time – how to keep up with the Customers’ needs in the upcoming decade?
  • FinTechs, mobile applications and the implications of PSD2 – what to base value propositions on in times of digital business models’ competition

MODERATOR: Krzysztof Kowalski, Executive Director & Digital Transformations Leader, DIGITAL SHIFT

PANELISTS:

  • Marcin Kolago, Venture Developer, INNOGY INNOVATION HUB
  • Bartłomiej Nocoń, Managing Director of the Digital Banking Department, BANK PEKAO
  • Piotr Marciniak, Managing Director BGŻ Optima, Director of the Internet Banking Department, BGŻ BNP PARIBAS
  • Andrzej Dominiak, Director of the Innovation Center Department, ALIOR BANK
  • Marijke Koninckx, Product Marketing Manager, BPC Banking Technologies

Fueling Bank Transformation with Trusted Identities

Irma Vasiliauskite, Channel Sales Manager EMEA – East Europe, ENTRUST DATACARD

Interactive Q&A session

Cognitive banking – that is, how to respond to the banking needs of a new generation of Customers
CASE STUDY: ORANGE

Marcin Chruściel, Orange Finance Director, Authorized Member of the Board, ORANGE

Interactive Q&A session

We have no idea how to create artificial intelligence
CASE STUDY: mBANK

Jakub Janicki, Head of Customer Intelligence Division, mBank

Interactive Q&A session

Managing digital transformation in a bank – how to plan, manage and communicate the process – success factors and high-risk areas
CASE STUDY: BGŻ BNP PARIBAS

Piotr Widacki, Managing Director - Head of Digital Transformation, BGŻ BNP PARIBAS

Interactive Q&A session

Summary of the conference

The end of the conference

PAYMENTS SESSION

Moderator: Łukasz Piechowiak, Chief Editor, FINTEK.PL

TAKING CARE OF CUSTOMER SECURITY

Using biometrics in remote channels
CASE STUDY: BZ WBK

  • Strategy of development for remote channels
  • Biometric solutions used in contact centers and digital banking
  • Business effects

Tomasz Niewiedział, Multichannel Banking Director, BZ WBK

Interactive Q&A session

How Challenger Banks are Shaping the Future of Finance

Andrius Biceika, Head of Country Managers, Revolut

Interactive Q&A Session

Current trends in attacks on digital banking users
CASE STUDY: ZAUFANA TRZECIA STRONA

Adam Haertle, Founder and Editor of the Portal, zaufanatrzeciastrona.pl

Interactive Q&A session

Secure identity – new methods of logging, authorizsation and scoring
CASE STUDY: T-MOBILE

Michał Krauze, Business Development Manager, T-MOBILE POLSKA

Interactive Q&A session

USE THE POTENTIAL OF BLOCKCHAIN TECHNOLOGY IN FINANCIAL SERVICES

Bitcoin and Banks
CASE STUDY: INPAY

  • Do you need blockchain technology?
  • Should decentralizsed digital currencies be combined with banking? How?
  • “Place your bets gentlemen” – scenarios of upcoming events

Lech Wilczyński, President, INPAY, Member, BLOCKCHAIN TECHNOLOGY CENTER

Interactive Q&A session

Tokenizsation – the promised land of blockchain technology?
CASE STUDY: BITMARKET

  • Tokenizsation – pop product in securing financial products and tangible assets
  • Blockchain banking protocol as a tool for sifting the wheat from the chaff – the problem of unlicensed tokens as securities
  • Expanded Howey tests and latest interpretations from the USA market

Mariusz Sperczyński, Co-founder and Managing Director, BITMARKET

Interactive Q&A session

Summary of the conference

The end of the conference