Please note: we have change the location of the forum. It will take place in Hilton Warsaw Hotel and Convention Centre. More information: »

Agenda

Day 1, 19 February 2019 (Tuesday)

Registration, morning coffee and breakfast

Opening of the 1st day of the Forum and welcoming the Participants

PLENARY SESSION:

THE CHANGING NEEDS OF CUSTOMERS – NEW CHALLENGES FOR THE INDUSTRY

KEYNOTE SPEECH: Human in the center of the digital transformation

Representative of Gartner

PANEL DISCUSSION:
Banks or FinTechs? Who inspires, who follows trends and who pursues customer needs these days?

  • Differences between Customer Journeys in Banks and FinTechs
  • What can Banks learn from FinTechs?
  • What can FinTechs learn from present-day Banks?
  • Workplace and career development - Banks or FinTechs?

Moderator:
Krzysztof Kowalski, President of the Management Board, Creamfinance

Panelists:
Michał Turalski, Head of Strategy & Marketing of Horum Bank
Wojciech Rudzki, Member of the Board, Chief Product Officer, BANCOVO
Wojciech Chmielewski, Managing Partner & Founder, mACCELERATOR
Rafał Czernik, CEO, Partner, FINAI
Bartosz Łopiński, President of the Management Board, BILLENNIUM

case study OneSpan

Giovanni Carnovale, Regional Sales Manager Central Europe, OneSpan

PANEL DISCUSSION:
PSD2 – the greatest marketing opportunity ever

Moderator:
Dariusz Paczewski, Head of Digital Innovations Office, Santander Bank Poland

Panelists:
Mariusz Ożga, Head of Business Proposition, Fintech Department, ALIOR BANK
Patryk Pietrzak, VP International Sales, KONTOMATIK
Adam Kępa, Vice-President, Head of Growth, ITMAGINATION
Paweł Widawski, Founder & CEO, FINTECH POLAND
mec. Sławomir Szepietowski, Managing Partner, BIRD & BIRD

case study TBC
How can consumer compare banking innovations to choose the best one for himself?

Lunch break and split into two parallel sessions

DIGITAL BANKING SESSION

PEOPLE AND VISION, YOUR TWO CRUCIAL INGREDIENTS FOR FINANCE SUCCESS

PANEL DISCUSSION:
Quickly, well and cheaply – about the maladies of running projects in large organisations

  • Does agile really solve any problems or does it create new ones?
  • Which project management style is the most effective? (authoritarian model vs. others)
  • Cultural differences and the challenges they entail for running projects
  • Limits on collaborative work in large institutions
  • What’s better for business – own execution departments or carrying out projects outside?

Moderator:
Bartłomiej Wyszyński, Member of the Management Board, Kontomatik

Panelists:
Łukasz Kuc, Director of Digital Channels Bureau, PKO BANK POLSKI
Andrii Glushchenko, Agile Center Coordinator, BGŻ BNP PARIBAS

case study CONTMAN

Albert Ziarko, Sales Director, CONTMAN

case study TBC

The role of leadership and organizational culture in digital transformation

case study Orange
Digital – two worlds of banking

  • The paradigm of banking functioning on the cusp?
  • Customers and their needs
  • Directions and trends: what’s new? What’s going on HERE and THERE?

Marcin Chruściel, Orange Finance Director, Orange

case study Alior Bank
How the platform economy can be beneficial for Clients, Banks and FinTechs

  • FinTechs typically tackle only one part of client’ needs
  • FinTechs/Challenger banks are also partnering to serve clients in a more holistic ways
  • Platforms are a great way to integrate solutions from several players and add value to clients
  • Banks can take the lead building platforms and therefore building more value for clients and capturing more value for investors

Bruno Ferreira, Managing Director of the Corporate Division, Alior Bank

case study BGŻ BNP Paribas
Implementing Design Thinking – what to do to make a large, complex organisation appreciate the user-centered approach?

Jakub Danecki, Coordinator of Research and Design Team, BGŻ BNP Paribas

Evening cocktail and networking

PAYMENTS SESSION

SHAPING THE FUTURE OF PAYMENTS

PANEL DISCUSSION:
How fintechs are changing the payment landscape

case study MASTERCARD

Aleksander Naganowski, Director of New Business Development, Mastercard

case study Blik
The growing popularity of BLIK – will it become the dominant payment method?

Dariusz Mazurkiewicz, President of the Management Board, Polski Standard Płatności Blik

case study Google Pay
Google Pay and its impact on the development of the world of payments

Jan Czapracki, CEE Payments Partnerships, GOOGLE PAY

case study Getin Noble Bank
Mobile payments

Marta Dałkiewicz, Director of the Department of Mobile and Internet Projects, Getin Noble Bank

Evening cocktail and networking

Day 2, 20 February 2019 (Wednesday)

Registration, morning coffee and breakfast

Opening of the 2nd day of the Forum and welcoming the Participants

DIGITAL BANKING SESSION

OPEN BANKING IN PRACTICE – CHALLENGES & WAYS FORWARD

case study Fidor Bank
Is Open Banking forcing fintech banks to evolve again?

Antonis Gkekas, CRM & Dialogmarketing Manager, FIDOR BANK AG

case study GEMALTO
SMS OTP & PSD2: how to increase compliance, security and User Experience?

  • PSD2 & SMS OTP: friends or foes?
  • SMS OTP: Dr Jekyll and Mr Hyde?
  • Recipes to protect investments while increasing compliance, security and User Experience

Philippe Regniers, Vice President Sales Central Europe, GEMALTO

case study TBC
Data sharing and open banking

case study TBC:
Open banking – ethical and social aspects of new services

DIGITAL JOURNEYS FOR THE DIGITAL HUMAN

case study Millennium
Customer Experience and digital transformation – why the client should be at the center of the technical solutions design

  • Users voice as a determinant of project success - Human Centric Design on the example of vehicle and tourist insurance in Millennium Bank
  • The influence of Human Centric Design on reducing costs of the project
  • Awakening needs – design based on customer needs, their emotions and actual situation, that is how to surpass customer expectations and offer them more than they expect

Halina Karpińska, Director of the Electronic Banking Department, Bank Millennium

case study TUiR WARTA
Chatbot and consultant - the perfect duo

  • What are the strengths of chatbots, and what weaknesses - which still require the support of a living consultant
  • How does chatbot and consultants work in one contact center
  • Presentation of an integrated chatbot and live chat solution for customer service in the Messenger channel

Agnieszka Antol, Senior Manager, Department of Development and Maintenance of Systems, TUiR WARTA
Maciej Maliszewski, Technology Strategist, K2 DIGITAL TRANSFORMATION

case study ORANGE
Is a human ready to contact the bot? Because the bot is ready for cooperation

  • Are bots "already ripe"?
  • What to pay attention to when "hiring"
  • Why the bot does not talk
  • Whether and how the client finds himself in this momentum
  • Will talking with a "living man" be a luxury?

Arkadiusz Cempura, Head of Daily Banking Department, EURO BANK
Remigiusz Franek, Director Customer Care Digitalization and Artificial Intelligence Development, ORANGE

case study TBC
The era of AI powered automated customer service

case study TBC
On the role of technology for corporate banking

PAYMENTS SESSION

THE CHANGING NEEDS OF CUSTOMERS - NEW CHALLENGES FOR THE INDUSTRY

case study ING BANK ŚLĄSKI
The first banking payment gateway ‘imoje’ and the implementation of the Twisto shopping formula in Poland

Rafał Zych, Director of Innovation LAB, ING BANK ŚLĄSKI

case study Żabka
Paying is uninteresting – don’t let it consume the customers’ time

  • How much time do the customers spend on a convenience transaction?
  • Best practices from abroad
  • How could the payment process look like?

Katarzyna Kazior, Chief Digital Officer, ŻABKA

case study Carrefour
Mobile payments – how to increase Customer satisfaction with the Scan and Go service

Grzegorz Wazowicz, Director of Financial and Merchant Services, CARREFOUR

case study Allegro
Changing customer needs with regard to Allegro financial services

Maciej Biniek, Financial Services Director, ALLEGRO

BECOMING A TRUSTED PARTNER IN THE LIFE OF YOUR CUSTOMER

case study KIR
Digital identity

  • Challenges to identity verification on the Internet
  • The role and importance of banks
  • The myID service
  • The future of digital identity

Krzysztof Pycia, Director of Mobile Products and Digital Identity Department, Krajowa Izba Rozliczeniowa

case study T-MOBILE
How to fight a fraud?

case study TBC
Cybersecurity and new authentication method

case study TBC
AI the magic bullet for fraud detection

Lunch and networking break

PLENARY SESSION

NEXT PHASE OF THE DIGITAL BANKING REVOLUTION

PANEL DISCUSSION: Transforming Industries Through Blockchain Innovations

Modertor:
Mariusz Sperczynski, Founder, BITSECURITIES

Panelists:
Dr. Liudmila Sheremeteva, Managing Director, FSEE

PANEL DISCUSSION:
Key to achieve the global success

Panelists:
Katarzyna Sosin, Head of Banking Product & Services, Billon
Karol Sadaj, Country Manager Poland, Revolut
Piotr Smolen, CEO & Co-Founder, Symmetrical
Krzysztof Blusz, Global Expansion Director, SYNERISE
Krzysztof Konopiński, Partner, MCI Capital

PANEL DISCUSSION:
How AI Will Change the Financial Industry In The Next Years

Panelists:
Marcin Kotarba, Digitalization Director, DB AG
Marcin Król, Head of System Development and Robotics Division, ALIOR BANK
Jack Dąbrowski, Chief Artificial Intelligence Officer, SYNERISE
Remigiusz Franek, Director Customer Care Digitalization and Artificial Intelligence Development, ORANGE

KEYNOTE SPEECH TBC:
NEXT PHASE of the digital revolution

Organiser
European Conferences United (ECU)
ul. Ludwinowska 7/16, 30-331 Kraków
info@conferences-united.eu
www.conferences-united.eu
Blue Business Media Sp. z o.o. Oddział Kraków
ul. Berka Joselewicza 21c, 31-031 Kraków,
info@bluebusinessmedia.com,
www.bbm.pl

© 2018 European Conferences United (ECU)