The 7th edition of the Forum, that gathers representatives of the financial sector every year, has just finished. Over 80% of its participants are experts at the top positions: CEOs, board members, directors and founders of companies such as banks, fintechs, insurance companies, debt collection firms, loan companies, retail chains, online and mobile payment systems and organizations from the financial market.
In the participants' opinion, the Forum is the best business meeting in Poland in this area. The program was created in cooperation with the Program Council.
The main theme of this year’s edition of the Forum was “Human in the center of the transformation process”. Together with practitioners, enthusiasts, and visionaries from Poland and abroad, we have listened to inspirations shared by the market leaders whose primary focus of digital transformation is to use cutting-edge technology to improve the customer experience.
Digital transformation is great… until it’s not. There needs to be a balance between the digital and human experience. It’s crucial to focus on the human and it’s needs in order to stay competitive, relevant and benefit from the investment in new technologies.
Mr. Tom Puthiyamadam from PWC says: “Companies must critically evaluate how their digital initiatives affect customers and employees since even the best of changes can have unexpected effects on humans”. With ‘digital disruptors’ snapping at the heels of banks and other related industries, success will come to the businesses that ensure their workforce is skilled in the best practices of the digital age. Whether customers or employees: people are the bridge between an organization and new technologies.
The rapid development and incessant changing of the digital landscape leave no time for companies, they must be ready to adapt and innovate. There will always be new competitors, new tools, and new trends. With that, the customer will demand more, wanting it faster and better than before. Only businesses that are fully embraced by a human factor and invested in their digital transformation will thrive.
We invite you to co-create the next edition of the Summit!
President of the Program Council
DIGITAL BANKING & PAYMENTS SUMMIT
Strategic Relationships Director
European Conferences United
It was an absolute pleasure joining your event and allow me to congratulate you and your team for the flawless and professional organization of the event. We very much look forward to seeing you again next year.Hans Schwab, Chief Information Officer, WISeKey
I strongly agree with the opinion that the Forum was at the highest level. After listening to several panels, I think that the subjects of all of them were extremely interesting and up-to-date, and the speakers themselves were very professional.Miłosz Kurzawski, New Business Sales Director, BLUE MEDIA
It was a great experience, from location to the quality of speeches, the knowledge share as well as the networking. Once again, I want to sincerely share with you that was a top-notch conference with a great agenda and attendees.Antonis Gkekas, CRM & Dialog Marketing Manager, FIDOR BANK
I am glad that together with Jacek 'Jack' Dąbrowski we had the opportunity and pleasure to participate in the event and its panels. Excellent experience. Thank you.Krzysztof Blusz, Global Expansion Director, SYNERISE
Thank you for the interesting discussion! Also, huge thanks for inviting us to this great event. Waiting to co-create it next time.BILLON
I want to say thank you for organizing the conference. It was a great experience and quality of the speeches and participants where really impressive.Ahmad Piraiee, Regional Board of Directors, GLOBAL ASSOCIATION FOR BLOCKCHAIN & CRYPTOCURRENCY
It was my pleasure to spend this short time with you. Positive experience.Tomasz R. Smus, Founder & CEO, BLOCKCHAIN ALLIANCE
Let me once again to thank you and your very hard-working team for organising such an impressive event and good luck with your next really big scale function!Dr. Liudmila Sheremeteva, Managing Director, FSEE
Congratulations for inviting so many valuable and interesting panelists to participate in the conference.Krystian Kowalczyk, Business Process Automation Manager, CITIBANK SECURITIES SERVICES
It was a pleasure to meet you at a conference and thank you for interesting discussions both in a panel and in couloirs. Thanks to organizers – everything was set at a high standard.Maksim Zmitrovich, CEO, AZBIT
Thank you very much for your professional organization, and especially for the program that was in my opinion perfect.Łukasz Piechowiak, Editor-in-Chief, FINTEK.PL