Digital transformtion is great… until it’s not. There needs to be a balance between the digital and human experience. It’s crucial to focus on the human and it’s needs in order to stay competitive, relevant and benefit from the investment in new technologies.
Mr. Tom Puthiyamadam from PWC says: “Companies must critically evaluate how their digital initiatives affect customers and employees since even the best of changes can have unexpected effects on humans”. With ‘digital disruptors’ snapping at the heels of banks and other related industries, success will come to the businesses that ensure their workforce is skilled in the best practices of the digital age. Whether customers or employees: People are the bridge between an organization and new technologies.
The rapid development and incessant changing of the digital landscape leave no time for companies, they must be ready to adapt and innovate. There will always be new competitiors, new tools, and new trends. With that, the customer will demand more, wanting it faster and better than before. Only businesses that are fully embraced by a human factor and invested in their digital transformation will thrive.
During the 7th DIGITAL BANKING & PAYMENTS SUMMIT, we will concentrate on the human in the center of the transformation process. Together with practitioners, enthusiasts, and visionaries from Poland and abroad, we’ll listen to inspirations shared by the market leaders whose primary focus of digital transformation is to use cutting-edge technology to improve the customer experience. We’ll face the challenges and find practical answers, share experiences and inspire each other.
We invite you to co-create the Summit!